AWS - Management - AWS Plan

• AWS Plan

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AWS Plan

4 plan

• Basic

  Support

  • included for all AWS customers
  • All plans, including Basic Support, provide 24/7 access to customer service, AWS documentation, whitepapers, and support forums.
• Developer

  Support plan:

  • for experimenting or testing in AWS
• Business

  Support plan:

  • for production workloads in AWS
• Enterprise

  Support plan:

  • for business and mission-critical workloads.

• Critical
  • your business is at risk.
  • Critical functions of your application are unavailable.
• Urgent
  • your business is significantly impacted.
  • Important functions of your application are unavailable.
• High
  • important functions of your application are impaired or degraded.
• normal
  • non-critical functions of your application are behaving abnormally, or you have a time-sensitive development question.
• Low
  • a general development question, or you want to request a feature.